Difference between revisions of "Troubleshooting"
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== Troubleshoot the Launcher == | == Troubleshoot the Launcher == | ||
[[File:RunAsAdmin.png|thumb|right|Run as Administrator]] | [[File:RunAsAdmin.png|thumb|right|Run as Administrator]] | ||
| + | {{Tipline|Content=Sometimes despite the Launcher/Game is not installed on C:, you might run into trouble, if you experience issues, try to run as Administrator even when installed on another drive.}} | ||
Rule #1: If you have installed the Launcher/Game on C: you '''always''' need to run the launcher as Administrator, no exceptions. No Sir/Ma'am, No Exceptions. ALWAYS.<br> | Rule #1: If you have installed the Launcher/Game on C: you '''always''' need to run the launcher as Administrator, no exceptions. No Sir/Ma'am, No Exceptions. ALWAYS.<br> | ||
Failing to do so, will cause additional problems further down the road. | Failing to do so, will cause additional problems further down the road. | ||
| Line 6: | Line 7: | ||
* Right-Click on the shortcut or on the application itself | * Right-Click on the shortcut or on the application itself | ||
* Select "Run as Administrator" | * Select "Run as Administrator" | ||
| + | <br> | ||
| + | The Launchers logfiles might give a hint on what is wrong as well. <br> | ||
| + | Default location is "C:\Games\Neocron Evolution Launcher\_nclapp\applog.log" <br> | ||
| + | Search in the logfile for Fail or Error.<br> | ||
| + | |||
| + | Examples of fails:<br> | ||
| + | <code>2022-03-14 21:11:42,525 [7] WARN [1113 / 1362] - Create - \fonts\ARIBLK.TTF FAILED - System.UnauthorizedAccessException: Access to the path 'C:\Games\Neocron Evolution 2.5\fonts\ARIBLK.TTF' is denied.</code><br><br> | ||
| + | How to fix the above: Run as Administrator :) | ||
| + | <br> | ||
== Troubleshoot the Neocron Client == | == Troubleshoot the Neocron Client == | ||
| − | {{Tipline|Content=Rule #1: '''If you have the game installed on C:, always run the Neocron Launcher as Administrator.'''}} | + | {{Tipline|Content=Rule #1: '''If you have the game installed on C:, always run the Neocron Launcher as Administrator.'''<br> |
| + | Sometimes despite the Launcher/Game is not installed on C:, you might run into trouble, if you experience issues, try to run as Administrator even when installed on another drive.}} | ||
=== Game has worked before, but stopped working === | === Game has worked before, but stopped working === | ||
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[[File:LogExample.png|thumb|right|LogExampleGameClient]] | [[File:LogExample.png|thumb|right|LogExampleGameClient]] | ||
If the problem still exists, please check logfiles and see what is going on. <br> | If the problem still exists, please check logfiles and see what is going on. <br> | ||
| − | |||
They will often tell you what is wrong. <br> | They will often tell you what is wrong. <br> | ||
| + | Default location for logfiles are: | ||
| + | * For the game: "C:\Games\Neocron Evolution 2.5\logs" | ||
| + | * For the Launcher: "C:\Games\Neocron Evolution Launcher\_nclapp\applog.log" | ||
| + | |||
<br> | <br> | ||
<br> | <br> | ||
Revision as of 19:13, 15 March 2022
Troubleshoot the Launcher
 General Tip:
|
|---|
| Sometimes despite the Launcher/Game is not installed on C:, you might run into trouble, if you experience issues, try to run as Administrator even when installed on another drive. |
Rule #1: If you have installed the Launcher/Game on C: you always need to run the launcher as Administrator, no exceptions. No Sir/Ma'am, No Exceptions. ALWAYS.
Failing to do so, will cause additional problems further down the road.
- Right-Click on the shortcut or on the application itself
- Select "Run as Administrator"
The Launchers logfiles might give a hint on what is wrong as well.
Default location is "C:\Games\Neocron Evolution Launcher\_nclapp\applog.log"
Search in the logfile for Fail or Error.
Examples of fails:
2022-03-14 21:11:42,525 [7] WARN [1113 / 1362] - Create - \fonts\ARIBLK.TTF FAILED - System.UnauthorizedAccessException: Access to the path 'C:\Games\Neocron Evolution 2.5\fonts\ARIBLK.TTF' is denied.
How to fix the above: Run as Administrator :)
Troubleshoot the Neocron Client
| General Tip:
|
|---|
| Rule #1: If you have the game installed on C:, always run the Neocron Launcher as Administrator. Sometimes despite the Launcher/Game is not installed on C:, you might run into trouble, if you experience issues, try to run as Administrator even when installed on another drive. |
Game has worked before, but stopped working
Removing models.tmp
One quick fix might be to remove models.tmp from the game directory.
Default location is: "C:\Games\Neocron Evolution 2.5\models.tmp"
Repair and Cleanup
If this fails, next step is to do a "Cleanup and Repair"
- Start the launcher (As Admin if you have installed on C:)
- Right click on the "Neocron Evolution 2.5" icon on the left side on the Launcher
- Select Repair and Cleanup
Note that this step will remove all files not being a part of the default installation of Neocron.
RPOS mods and similar will be removed as a result of this.
Check logfiles
If the problem still exists, please check logfiles and see what is going on.
They will often tell you what is wrong.
Default location for logfiles are:
- For the game: "C:\Games\Neocron Evolution 2.5\logs"
- For the Launcher: "C:\Games\Neocron Evolution Launcher\_nclapp\applog.log"
If the logs tell you files are missing as the example, please try to repair the game.
Last resort if repair does not work, remove and re-install the game.
Remember to run the launcher as Administrator if you are installing to C:
Game has never worked
Do a repair as described above
If the repair does not work, please do a fresh install of the game.
| General Tip:
|
|---|
| Remember to run the launcher as Administrator if you are installing to C: |
